This Privacy Policy explains how IOK Labs Inc. ("KYN AI", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use the KYN AI mobile application, the KYN AI companion app for ChatGPT, and related services (together, the "Service").
KYN AI is an independent application that helps Sweat & Tonic ("S&T") members understand their class history and book classes with less friction. KYN AI connects to your studio's booking platform on your behalf. KYN AI is provided by IOK Labs Inc. and is not operated by Sweat & Tonic, Apple, or Google.
1. Information We Collect
Information you provide
- Account & identity: name and email address used to create or sign in to your account (via Firebase Authentication).
- Membership connection: the credentials or authorization you provide to connect your Sweat & Tonic / MarianaTek membership so we can read your bookings and book classes for you.
- Preferences & feedback: studio and class preferences, staple classes, spot selections, and the responses you give in onboarding, weekly check-ins, and post-class check-ins (such as perceived exertion or how a class felt).
- AI chat content: the messages and questions you send to the in-app AI companion.
Information collected automatically
- Activity data: your class history, bookings, cancellations, swaps, and auto-booking plans within the Service.
- Usage & device data: how you interact with the app (screens viewed, features used, errors encountered), device type, operating system, app version, and a pseudonymous device or installation identifier.
- Diagnostics: crash reports and performance data.
2. How We Use Your Information
- Provide core features: reading your history, identifying staple classes, matching them to your schedule, and booking, swapping, or auto-booking classes for you.
- Personalize recommendations and the auto-booking experience.
- Operate the in-app AI companion and respond to your requests.
- Understand product usage and improve the Service (see Analytics below).
- Provide customer support and respond to your inquiries.
- Maintain security, prevent fraud and abuse, and comply with law.
3. Artificial Intelligence Features
KYN AI uses automated and AI-based processing to generate recommendations and to power the in-app AI companion. To do this, relevant data (such as your class history, preferences, or chat messages) may be processed by trusted third-party AI service providers acting on our behalf under contract. These providers process your data only to deliver the feature and do not use your data to train their general-purpose models. AI-generated recommendations are provided for convenience and are not medical, health, or professional advice.
4. Analytics and Third-Party Service Providers
We work with the following processors, who handle data on our behalf:
| Provider | Purpose |
|---|---|
| PostHog (PostHog Inc.) | Product analytics — understanding which features are used, where members encounter difficulty, and how to improve the experience. |
| Google Firebase (Google LLC) | Authentication, database, crash reporting, and app analytics. |
| AppsFlyer | Mobile attribution (understanding how people discover the app). |
| MarianaTek | Your studio's booking platform — we transmit your bookings, swaps, and cancellations to fulfil the Service. |
Pseudonymized analytics. We do not send PostHog your name, email address, or phone number. Your activity is associated only with a pseudonymous identifier, and on-screen text and inputs are masked in any session recordings. Analytics data is retained for up to 12 months. You can opt out of product analytics in the app's settings.
5. How We Share Information
We do not sell your personal information. We share it only:
- with the service providers listed above, to operate the Service;
- with your studio's booking platform (MarianaTek), to make and manage the bookings you request;
- where required by law, or to protect the rights, safety, and security of our users and the Service;
- in connection with a business transfer (e.g., merger or acquisition), subject to this Policy.
6. Your Rights and Choices
Depending on where you live (including under Canada's PIPEDA, the EU/UK GDPR, and U.S. state privacy laws such as the CCPA/CPRA), you may have the right to access, correct, delete, or port your personal information, to withdraw consent, and to opt out of certain processing. You can:
- opt out of product analytics in the app settings;
- disconnect your membership at any time;
- request access to or deletion of your data by contacting us (below).
7. Data Retention
We keep account and activity data while your account is active and as needed to provide the Service. Product-analytics data is retained for up to 12 months. We delete or anonymize data when it is no longer needed, subject to legal requirements.
8. Data Security
We use technical and organizational measures to protect your information, including encryption in transit and at rest and access controls. No method of transmission or storage is completely secure, but we work to protect your data and to engage providers (such as SOC 2-compliant processors) who do the same.
9. International Data Transfers
KYN AI serves members across North America. Your information may be processed in Canada and the United States by us and our service providers. Where data crosses borders, we rely on appropriate safeguards and contractual protections (including data processing agreements) and disclose such transfers as required by applicable law.
10. Children's Privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Policy from time to time. We will revise the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect constitutes acceptance.
12. Contact Us
IOK Labs Inc.
Email: support@kynapp.ca